Terms & Conditions

Goods are not supplied on a trial basis. We do warrant the suitability of any goods for a particular purpose and the shopper should always check with the manufacturer prior to purchase the suitability of a product for a specific purpose. All prices quoted are inclusive of VAT at the current rate. Postage and packaging costs are additional.

To protect our customers from fraudulent card use, we reserve the right to reject a transaction when verification of personal data cannot be obtained from the cardholders’ issuing bank.

Delivery

How long will it take for my order to reach me?

We aim to pack and despatch your order within 24 hours of receipt. Please note that we do not dispatch orders on weekends or Bank Holidays. Delivery is normally within 3 working days. On the rare occasion that an item is not in stock, we will inform you via email as soon as possible with an estimated delivery date.

Most goods are sent via the Royal Mail for which a signature of receipt of goods is required. Nicky Oliver cannot be held responsible, for delays arising from the use of this service. Please allow five working days from the day after ordering before querying a non-delivery.

We reserve the right to choose the method of shipping, especially for larger orders. Goods ordered together may not necessary be despatched together.

Should you require a next day delivery or any special instructions please call the office where we will be pleased to help.

Where possible we use packaging made of recycled material, which are after use recyclable & bio-degradable loosefill.

What will I be charged for delivery?

Memberships purchased online incur no postage ever.

Our minimum postage fee is £4.00, including Gift Cards which are sent by registered post.

Up to £49.99 we charge 20% of the total order.

On orders for £50.00 and over, postage is FREE.

Will you despatch abroad?

Currently we only despatch to the UK. Any orders processed and paid for by the customer from outside the UK, without prior authorisation, will be refunded minus our merchant costs and associated fees in £ sterling.

Returns

What if I change my mind after I’ve placed my order?

In the first instance please send an email to [email protected] and tell us of your intentions. If the goods have not been sent we can cancel and issue a full refund straight away.

If the goods have been dispatched, we will refund less the cost of the shipping once the goods have been returned to us in their original state. Please note there is a £3.00 administration charge for all non-fault returns, outside of 10 working days.

Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 you can return any product to us, providing they are in an un-used, un-opened and in an ‘as new’ condition within seven days from the day after you receive the goods.

We recommend you send any products back to us securely packaged using a certified delivery service, enclosing a copy of the original invoice and any free gifts. If there is no fault with the product we do not refund delivery charges. This does not affect your statutory rights as a consumer.

How do I return an item to you?

If you wish to return goods to Nicky Oliver the returns address is:

Nicky Oliver
32 Oldham St
Manchester
Lancashire M1 1JN

This does not affect your statutory rights as a consumer.

How do I return a faulty item?

NB: Within 28 days

If your product is faulty, and returned to us in an otherwise as new condition, we will exchange for new or refund your original purchase price. Please contact Nicky Oliver in the first instance as there may be an occasion when you need not return an item. We can also supply you with a free returns service.

This does not apply to faults which have been caused by accident, misuse or neglect – for which there can be no refund or exchange.

The above does not apply to outside the UK or to faults caused by accidents, neglect or misuse.

Nicky Oliver sent me the wrong goods – what do I do?

Occasionally we may make mistakes and in the event that we have sent you the wrong goods please inform us at [email protected]. We will issue a free returns service label if we require the goods back and bear the full costs for the return of the product and ensure you receive the correct goods at no extra cost to yourself.

Unfortunately, before we send out the correct goods we must have the wrongly sent goods back.

Shortages or damages

Goods must be inspected immediately by the shopper and any claim for shortages or damages must be made within 24 hours of receipt to Nicky Oliver

Complaints

All complaints should be written to the Director at the following address.

Nicky Oliver
32 Oldham St
Manchester
Lancashire M1 1JN

We will acknowledge all complaints within five working days. We will advise the shopper of our process and keep them involved throughout the process. We are a member of shopsafe.co.uk and shoppers may use their dispute solving scheme.

Payment

Nicky Oliver uses the 3rd party payment platform, Stripe, the Stripe API, and in conjunction, your Stripe account to process credit and debit card transactions for your Nicky Oliver purchases.

By using the Nicky Oliver website, and agreeing to the Nicky Oliver Terms of Service, You also agree to be bound by Stripe’s Terms of Service.

You expressly understand and agree that Nicky Oliver shall not be liable for any payments and monetary transactions that occur through your use of the Service. You expressly understand and agree that all payments and monetary transactions are handled by Stripe. You agree that Nicky Oliver shall not be liable for any issues regarding financial and monetary transactions between you and any other party, including Stripe.

You are responsible for all transactions (one-time, recurring, and refunds) processed through the website and/or Stripe. Nicky Oliver is not liable for loss or damage from errant or invalid transactions processed with Your Stripe account. This includes transactions that were not processed due to a network communication error, or any other reason. If You process a transaction, it is your responsibility to verify that the transaction was successfully processed.

You understand that Nicky Oliver uses the Stripe API to run the Service and that the Stripe API is subject to change at any time and such changes may adversely affect the Service. You understand and agree to not hold Nicky Oliver liable for any adverse affects that actions (whether intentional or unintentional) on the part of Stripe may cause to Your Stripe account, Your Nicky Oliver account, or Your business.

VAT

All prices quoted are inclusive of VAT @ 20% and are in pounds sterling.

Disclaimer

Nicky Oliver does not warrant that the information supplied in its website as up to date, error free or accurate. Neither Nicky Oliver nor its employees shall be liable for any damages of any kind arising from the use of this site, including information given, whether oral or written.

Use of this site is governed by English Law under the exclusive jurisdiction of the English courts.  Nicky Oliver are not responsible for information on any site that links to or is linked from our site as we have no control over this.  Nicky Oliver are only responsible for what we and our agents directly post on our own site.  Nicky Oliver reserves the right to amend any part of this site at any time.